F A Q /
Orders are shipped within 1-3 days from date of purchase. Made-to-order shipments vary; see product details for info. Tracking available via USPS/UPS/FEDEX, however this may not be applicable with certain foreign countries. Domestic orders will arrive in 1-3 business days. International delivery can range from 6-10 business days and in some cases, 5 weeks. Custom fees and import taxes must be met on buyer's behalf.
Anuu is not responsible for packages held, lost or damaged in transit. Any shipping issues must be handled with carrier.
Since the products I offer are all sustainable, it's only right to provide the same for packaging! All packaging materials are 100% post-consumer waste and recyclable. Inks are also earth friendly as they are either soy or water based. This means when the boxes biodegrade back into the earth, neither the material or ink will do any harm.
RETURN & EXCHANGE POLICY
Found products are final sale. Due to the nature of pre-loved items, minor flaws will exist. However, if there are any obvious marks, it will be mentioned in the product details. I will do my best to point them out! Please read descriptions carefully and know that each piece are like treasures to me. I choose them as if they were my very own or for a loved one. Flaws and all!
Made pieces are returnable! All items must be returned in its original packaging with tags still attached. Please contact me within 14 days of delivery to request a return for any items you are unhappy with. Returns must be sent back within 7 days after request. Buyers are responsible for shipping costs. Refunds will be processed as soon as items are received. If you're looking to exchange, simply place another order and follow the return instructions for your current item.
Paypal - Credit / Debit Cards - Offline Payments
If for any reason you are unhappy with your service or product, contact me via email@example.com. And if you ARE happy, l'd be thrilled to know or kindly pass on the the good reviews!
PRIVACY & SAFETY
Personal information is collected for shopping purposes, and only if you decide to use the individual account service. It allows for easy, hassle-free shopping. You and only you can view and make changes to your account. We all need our privacy; see it as your personal fitting room.
Drawing the line at transparency because it's important that you know it's possible. And it's important for the consumer to know the kind of practices they support.
Here at ANUU, eco-friendly packaging looks a lot like this:
-100% recycled boxes / bags / fillers
-100% recycled printer paper / notes
-100% recycled stickers / shipping labels / tape
-100% natural unbleached hang tags
-100% recycled business cards
-reuse old packaging material
-use of natural materials e.i linen, metal
Read about product materials under the The Made Collection description.